FAQ / HelpDesk

What is the benefit of your brand?

• Around 43 000 products of one brand
• 30 application-oriented product catalogues (digital and printed)
• Loyalty Program with exclusive Premium Shop
• 24 months brand guarantee

Where can I buy your products? Is direct shipment possible?

Our products are distributed by authorised distribution partners (trade) and can be found in many online shops and on important online marketplaces. Please ask your local retailer about your buying options. In Europe, all products can be delivered directly to local retailers, workshops or transportation companies to reduce vehicle downtime. Settlement is handled by the local retailer.

Are the products of the brand DT Spare Parts sold directly to workshops and transportation companies?

The products of the brand DT Spare Parts are sold via the trade. In consultation with your distribution partner in Europe, orders can be delivered for example directly from Diesel Technic to workshops, transportation companies and your local retailer to save time. Settlement is handled by the distribution partner. Please ask your distributor about this option.

As a workshop or transportation company, how do I find a local Diesel Technic distribution partner?

Please send us your enquiry using the contact form and indicate the spare parts’ distributor through which you currently obtain your spare parts. We would like to provide you with a selection of our distribution partners in your area. You are already able to compile product enquiries using the product enquiry form on the Partner Portal. 

How does Diesel Technic ensure the continuously high product quality?

The Diesel Technic Quality System (DTQS) is the guarantor for the consistently high level of quality and the continuous product optimisation. Further information regarding our standards, processes and responsibilities can be found at www.dtqs.de.

Do you offer technical trainings?

Yes, we offer different technical trainings. Our training program is being continuously expanded and currently includes the following trainings:

• General training about the benefits of the brand DT Spare Parts, its product range including a comparison to the OE/OEM products
• Hydraulic cabin tilt system – special training about hydraulic cabin tilt system
• Wheel hubs – special training about wheel hubs
• Steering pumps – special training about steering pumps
• Hydraulic clutch system – special training about hydraulic clutch system
• Compressors - special training about compressors
• And more … if demanded

If you are interested, please speak to your distributor or contact us directly with information about your local dealer. 

Do you offer visits?

Yes, we offer visits in workshops together with our distribution partners and also visits at the Diesel Technic locations. If you’re interested, please reach out to your distributor about it. 

How do I apply to Diesel Technic as an employee, apprentice/dual student?

On the career website you will find all information on how to apply and which vacancies, apprenticeship training and study places are currently open. It is possible to submit an unsolicited application at any time.

Where can I search and decode products? How does the product search work?

Please retrieve the Partner Portal. You will find the search box centrally above. Please enter your term there, e.g. DT Spare Parts, OE/OEM, reference or competitor number, and confirm the entry. There are also digital catalogues, which are accessible for free.

What is the Partner Portal?

The Partner Portal of Diesel Technic is an comprehensive 24/7 online information and procurement platform for automotive parts and accessories: https://partner.dieseltechnic.com. Workshops and transportation companies can use the Partner Portal also without login, in order to search and identify products, as well as to compile a product enquiry.

Which product brands do you offer?

Diesel Technic offers its distribution partners and their workshop customers a complete range of automotive parts and accessories for different requirements: The product brand DT Spare Parts covers around 43 000 automotive parts together with future-oriented service solutions and a 24-month guarantee.

What kind of products do you offer?

Information about the comprehensive product range can be found here: https://www.dieseltechnic.com/en/products/product-range/
All products can be found in the daily updated Partner Portal 
https://partner.dieseltechnic.com 
and in the product catalogues
https://dcat.dieseltechnic.com

Where do you manufacture the products?

The most important processes from product development to quality assurance are centralized in the headquarters of Diesel Technic in Kirchdorf/Germany to ensure branded products with a guaranteed quality approved by the Diesel Technic Technic Quality System (DTQS). Also the suppliers of Diesel Technic are certified according to international standards of the automotive industry and integrated into the comprehensive quality management.

Can you help me to identify the right product?

In the Partner Portal you can search for products with various searching options. The product search already suggests suitable content when entering the search term. The suggestions for the entries in the search field are grouped into product divisions for your overview. A search for DT Spare Parts, OE/OEM, reference or comparison numbers is also possible. If you need further support please use the product enquiry form.

If you have technical questions about our products, you can also contact our HelpDesk. There, you will also find a selection field for vehicle/parts identification.

What is the price of a product?

For specific information about the price, please contact your local retailer or have a look at online shops or online marketplaces. 

Where can I order product catalogues?

The digital product catalogues are freely accessible and can be used immediately: Digital product catalogues. Workshops and transportation companies in Europe can order print catalogues free of charge: Contact form. 

The news notifications on the websites and the Parts Specialists info newsletter inform about the new catalogues, which you can order using the contact form.

How can I provide feedback about the products/services?

Workshops and transportation companies can provide us with their feedback through the product enquiry form on the Partner Portal.

Where can I find technical information/data and product features for the items?

For workshops and transportation companies: There is a lot of further information, such as product details, photos, applications, assembly instructions, accessories, media links, etc. which is accessible through the free product search on the Partner Portal.

For further questions, please contact our Parts Specialists directly: parts-specialists@dieseltechnic.com

Do you offer support for mounting or technical tips?

Many DT Spare Parts products are accompanied by assembly instructions that support you in your work and prevent unnecessary problems. Please take the time to read through them before assembling. 
For some products there is also a video by the Parts Specialists available including background information about the products, numerous practical tips and tricks for good work. 
Please also observe the Product Promotions of many products with the provision of accessories from the complete range and its tips and tricks for correct installation. 
All of this information can be found online on the article detail page in the Partner Portal, free to download. Please search for the item number or scan the QR code on the item’s label to get this helpful information.

Where can I see information about availability and delivery time?

On the article detail page within the Partner Portal, you can see the regional availability of products after selection of your country. The delivery time depends on the available shipping services. In Europe, all products can be delivered directly to local retailers, workshops or transportation companies to reduce vehicle downtime.

What are the delivery periods for products?

For workshops and transportation companies: If the product is not readily available from the distributor, please coordinate directly with the distributor with regards to the shipping options/delivery periods. In consultation with the distribution partner a direct delivery to your workshop is possible to save time.

Where can I check the availibility of products?

On the article detail page within the Partner Portal, you can request the regional availibility of products for your country. After selection of your country, you will receive information about the availibility of your responsible Diesel Technic company. Please request the local availibility at your distribution partner on site. We are pleased to provide you with a selection of our distribution partners in your area.

How to claim or return a product?

Please contact your local retailer, online shop or online marketplace where you ordered the product to support you. Please check the proof of purchase for when the product was purchased before. The guarantee period for the products of the brand DT Spare Parts is 24 months. The guarantee conditions for the DT Spare Parts brand can be found in the download area.
The guarantee conditions are also included in the respective product catalogues.

I have a problem with a product or an order/delivery. How do I proceed?

All forms regarding the aftersales service (returns, delivery differences, guarantee cases) can be found in the download area. If you want to help your dealer with a quick processing, you can use the PDF forms and fill in with the information known. The document must be handed to your distributor, who will forward it to Diesel Technic. 

Where will I find the guarantee conditions for products of the brand DT Spare Parts?

The guarantee conditions for the DT Spare Parts brand can be found in the download area.

The guarantee conditions are also included in the respective product catalogues.

What do I have to do if I have a guarantee claim?

Please check the proof of purchase for when the product was purchased. The guarantee period for the products of the brand DT Spare Parts is 24 months.

If your problem occurs within the guarantee period, please contact your distributor and/or Diesel Technic distribution partner who will inform Diesel Technic.

Checklist for the required information:

• Customer number distribution partner (distributor), item no. (label)
• Lot no. (label) or batch no. (item)
• Delivery details/invoice
• Detailed description of the damage (potentially photos)
• Vehicle information

What is the lot no. for? How can I determine the lot no.?

The lot number ensures traceability of the product throughout the entire supply chain and enables a quick and targeted handling in the event of a guarantee claim. The lot no. can be found on the supply documentation, the item’s label on the packaging or on the item itself (batch no.). More information regarding the safeguarding of product quality can be found at www.dtqs.de.

Are there any further technical questions about products and services from Diesel Technic?

Please contact our HelpDesk